Privacy & Legal Policies

Thank you for choosing to be part of our community at the UKRI GCRF Accelerating Achievement for Africa’s Adolescents (Accelerate) Hub. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at Hub’s email.

A) What information do we collect?

Personal information you disclose to us

We collect the personal information that you voluntarily provide when participating in activities on our website, or when you contact us to request information or services.

The personal information we collect depends on your interactions with the website, the information you request, and the features you use. This personal data consists of information actively provided by you and information that is collected automatically through the server.

We trust that the personal information you provide to us will be true, complete and accurate, and that you must notify us of any important changes. The type of personal information that you might provide us with consists of things such as:

  • Your name
  • Your email address
  • Your phone number

Information automatically collected

In addition to the information that you may be asked to input manually when you visit our website, we also automatically collect certain user information (metadata) from everybody who visits, uses, or navigates our webpages. This information does not reveal your specific identity (like your name or contact information), but may include device and usage information, such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily required to maintain the security and operation of our website and for our internal analytics and reporting purposes.

We also collect information through cookies and similar technologies. You can find out more about this in our Cookie policy.

  • Log and usage data: This is service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or browse our website. Depending on how you interact with us, this log may include your IP address, device information, browser types and settings, and information about your activity on the website (such as the data/time stamps associated with your usage, pages and files viewed, searches, feature usage, device event information (such as system activity, error reports [i.e. ‘crash dumps’], and hardware settings);
  • Device data: Information about your computer, phone, tablet, or other device you use to access the website is also collected. Depending on the devices used, this may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information;
  • Location data: This refers to information about your device’s location, which can be precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. Note, however, if you choose to opt out, you may not be able to use certain aspects of the web services;
  • Cookies Data

B) How do we use your information?

We use your personal information for a variety of purposes, described below. We collect this personal information out of legitimate interest, primarily to gain a better understanding of who you are, but also to obtain your consent and/or compliance with our legal obligations.

The bullet points below provide more detailed explanations as to why we collect your personal information.

  • To protect our services. We may use your information as part of our efforts to keep our website safe and secure;
  • Request feedback. We may use your information to request feedback and to contact you about your use of our website;
  • To manage user accounts. We may use your information for the purpose of managing our account and keeping it in working order;
  • To send administrative information/communications to you. We may use your personal information to send you new feature information and/or information about changes to our terms, conditions, and policies;
  • To enforce our terms, conditions, and policies, so as to comply with our legal regulatory requirements or fulfill the terms of our contract;
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

C) Will your information be shared with anyone?

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose;
  • Legitimate interest: We may process your data when it is necessary to achieve our legitimate interests;
  • Performance of a contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract;
  • Legal obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, government requests, a judicial proceeding, court order, or legal process (including to meet national security or law enforcement requirements);
  • Vital interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, or as evidence in litigation in which we are involved.

D) Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie policy.

E) Do we use Google Maps Platform APIs?

Our website uses Google Maps Platform APIs, which are subject to Google’s Terms of Service. You may find the Google Maps Platform’s Terms of Service here. To find out more about Google’s Privacy Policy, please refer to this link.

F) For how long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this notice. We will only retain your data for as long as we need it to fulfil our purposes, including any relating to legal, accounting, or supporting requirements. When we have no ongoing legitimate need to process your personal information, we will either delete or anonymise such information, or if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

G) How do we keep your information safe?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers or cybercriminals or others will not gain access to or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

H) What are your privacy rights?

You have certain rights under applicable data protection laws. These may include:

  • The right to request access and a copy of your personal information;
  • The right to request rectification or erasure;
  • The right to restrict the processing of your personal information;
  • The right to, if applicable, restrict your data portability.

To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted on lawful processing grounds other than consent. Further information regarding your rights is available from the Information Commissioners Office (ICO).

I) Do we make updates to this notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

J) How can you contact us about this notice?

If you have questions or comments about this notice, you may contact our Communications team by email at email.

K) How can you review, update, or delete the data we collect from you?

Based on the applicable laws and your rights, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact the Communications team by email at email. We will respond to your request as soon as we can.